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EDGE
Consulting Group
THE
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Exceeding your members expectations
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How to get a "10" Rating
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Improve your Employee Shopper Scores
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Generate Repeat Buyers
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Increase Sales & Attract Members
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Retention Programs
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Develop & Implement Best Practices
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Ultimate Member Experience
It's not what you "SAY" or "DO".......It's how you made the member "FEEL"
60% of
members would
pay extra to
guarantee
better service
Customize a Training Program for you in:
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Creating Member Loyalty
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Service Expectations
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Creating the WOW Factor
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Member Relationship Management
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Complaint Resolution Design
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Increase Referrals
It's all about imporving the members intent to RETURN & RECOMEND factor
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